Privacy Policy

PHEROPRIME PRIVACY AND DATA SECURITY STATEMENT

This Privacy Policy (“Privacy Policy”) explains how PheroPrime (“PheroPrime,” “we,” “our,” or “us”) collects, uses, shares, and safeguards information about you when you visit or use our websites, services, applications, checkout pages, or other online resources that link to this Privacy Policy (collectively, the “Website”).

This Privacy Policy was last updated on August 29, 2026.

By accessing or using our Website, you acknowledge the practices described in this Privacy Policy.

WHERE DO WE GET YOUR PERSONAL INFORMATION FROM, WHAT CATEGORIES DO WE COLLECT, AND HOW DO WE USE AND SHARE IT?

The table below provides a category-by-category overview of the types of personal information we may collect, why we collect it, where it comes from, and the categories of third parties with whom it may be disclosed.

CATEGORIES OF INFORMATION WE COLLECT

We may collect the following categories of personal information depending on how you interact with PheroPrime.

General Identifiers

This includes information such as your:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account name

• IP address

• Online identifiers

• Order number

• Customer or account identifiers

Financial & Transaction Data

This may include payment-related information necessary to complete a purchase.

Payment information is generally processed by third-party payment processors. PheroPrime may not directly store your complete credit or debit card number.

Characteristics

This may include information such as:

• Age or age range

• Language preference

• Country or region

• Other preferences voluntarily provided to us

Commercial Information

This includes records relating to:

• Products purchased

• Products viewed or considered

• Order history

• Returns

• Refunds

• Promotions used

• Shopping and purchasing tendencies

Internet, Device & Website Activity

This may include information such as:

• Browsing activity

• Search activity

• Pages viewed

• Links clicked

• Advertising interactions

• Referring URLs

• IP address

• Browser type

• Operating system

• Device type

• Language settings

• Approximate country or region

• Date and time of Website visits

• Information about how you interact with the Website

Customer Service & Communications Data

When you contact us, we may collect information contained in your correspondence, including:

• Emails

• Customer service requests

• Return requests

• Refund requests

• Complaints

• Questions

• Order-related communications

Audio, Visual & User-Generated Content

If you voluntarily provide photographs, videos, reviews, testimonials, or other content, we may process that information in accordance with this Privacy Policy and our Terms of Use.

Inference Data

We may use information about your Website interactions, purchasing activity, or other information to understand customer interests and preferences.

Sensitive Personal Information

PheroPrime does not intentionally request sensitive personal information unless it is reasonably necessary to provide a service requested by you or otherwise permitted by law.

Please do not provide unnecessary sensitive personal information through customer service messages, reviews, or other Website forms.

COLLECTING YOUR INFORMATION

We generally collect personal information through the following sources.

Information You Provide to Us

You may voluntarily provide personal information when you:

• Place an order

• Complete checkout

• Contact customer service

• Request a refund or return

• Subscribe to emails or text messages

• Submit a review

• Participate in a promotion

• Complete a survey

• Interact with other features of our Website

Information We Collect Automatically

When you visit or interact with the Website, certain information may automatically be collected through cookies, pixels, log files, analytics technologies, or similar tools.

This may include device information, browser information, IP address, referring URLs, Website activity, shopping behavior, advertising interactions, and related technical information.

Information We Receive From Other Sources

We may receive information from third parties that assist us in operating our business, including:

• Payment processors

• Shipping and fulfillment providers

• Analytics providers

• Advertising platforms

• Marketing technology providers

• Social media platforms

• Fraud detection services

• Customer service providers

HOW WE USE YOUR INFORMATION

General Use

We may use personal information to operate PheroPrime and provide products and services to you.

This includes:

• Processing orders

• Processing payments

• Fulfilling purchases

• Providing shipping information

• Managing returns and refunds

• Responding to customer inquiries

• Preventing fraud

• Maintaining Website security

• Communicating important order information

Improving the Website

We may analyze customer activity and Website performance to improve our products, Website, services, checkout experience, and customer experience.

Where appropriate, information used for research or reporting may be aggregated or de-identified.

Promotional Communications

Where permitted by applicable law, we may use your information to communicate with you regarding:

• Products

• Offers

• Promotions

• Discounts

• Surveys

• Special events

• Other PheroPrime marketing communications

Communications may be delivered through email, SMS, telephone, online advertising, or other channels depending on your preferences and applicable law.

Marketing, Performance Analysis & Data Analytics

We may use information to better understand how customers interact with PheroPrime.

This can include measuring:

• Website traffic

• Advertising performance

• Product interest

• Conversion rates

• Customer behavior

• Marketing campaign performance

We may also use information to provide advertising that may be more relevant to your interests.

Security Activity

We may process personal information to protect PheroPrime, our customers, our business partners, and our Website from:

• Fraud

• Unauthorized transactions

• Security threats

• Abuse

• Illegal activity

• Violations of our policies or Terms

Combined Information

We may combine information obtained directly from you with information automatically collected or lawfully obtained from service providers and business partners.

AGGREGATE AND DE-IDENTIFIED INFORMATION

We may aggregate or de-identify information so that it can no longer reasonably be associated with you.

We may use aggregate or de-identified information for purposes including:

• Analytics

• Research

• Product development

• Business planning

• Marketing analysis

• Website optimization

RETENTION PERIOD

PheroPrime retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on factors including:

• Our relationship with you

• Order and transaction history

• Customer service needs

• Fraud prevention requirements

• Tax and accounting obligations

• Legal obligations

• Potential disputes

COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, software development kits, analytics tools, and similar technologies.

These technologies may be used to:

• Keep the Website functioning

• Remember preferences

• Understand Website usage

• Measure advertising performance

• Detect fraud

• Improve our services

• Provide relevant advertising

Your browser or device may allow you to limit or disable certain cookies.

Disabling certain technologies may affect Website functionality.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients.

Affiliates

Where applicable, we may share information with companies under common ownership or control with PheroPrime.

Law Enforcement and Government Authorities

We may disclose information when required or permitted by law, including in response to:

• Court orders

• Subpoenas

• Legal proceedings

• Government requests

• Regulatory requirements

We may also disclose information when reasonably necessary to protect our rights, customers, property, or safety.

Business Transfers

If PheroPrime is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

Marketing and Advertising Providers

We may disclose certain information to service providers that assist us with:

• Advertising

• Email marketing

• SMS marketing

• Customer analytics

• Campaign measurement

• Social media advertising

• Advertising attribution

Promotional and Fulfillment Providers

We may provide information to vendors that help us:

• Fulfill orders

• Package orders

• Ship products

• Track deliveries

• Process returns

• Operate promotions

Software and Technology Providers

Technology vendors may process personal information while providing services such as:

• Website hosting

• Ecommerce infrastructure

• Analytics

• Security

• Customer support

• Email systems

• Data storage

Payment Processors

We disclose information necessary to process transactions to payment processors and financial service providers.

HOW WE SELL OR SHARE YOUR PERSONAL INFORMATION

PheroPrime does not sell your personal information in exchange for money.

However, certain privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly.

For example, allowing advertising providers to receive information about Website activity so they can measure advertising or deliver personalized advertisements may be considered “sharing” or a “sale” under certain U.S. state privacy laws.

Where applicable, the categories of information involved may include:

• General identifiers

• Internet and device activity

• Commercial information

• Characteristics

• Inference data

You may have the right to opt out of certain targeted advertising or sharing activities depending on where you live.

HOW DO WE PROTECT COLLECTED PERSONAL INFORMATION?

OUR DATA SECURITY PROGRAM

We use reasonable technical, organizational, and administrative safeguards designed to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

These safeguards may include access controls, security monitoring, authentication procedures, encryption where appropriate, and security practices used by our service providers.

No method of transmitting information over the Internet or storing information electronically is completely secure.

Accordingly, we cannot guarantee absolute security.

INCIDENT RESPONSE

If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable measures consistent with applicable law.

Where required, we will notify affected individuals and appropriate government or regulatory authorities.

CHILDREN'S PRIVACY

Our Website and products are not intended for children under the age of 18.

PheroPrime does not knowingly collect personal information from children under 13.

If we become aware that a child has provided personal information to us in violation of applicable law, we will take reasonable steps to delete that information.

Parents or legal guardians who believe a child has provided information to us may contact:

support@pheroprime.com

INFORMATION FROM OUTSIDE THE UNITED STATES

PheroPrime operates from the United States.

If you access the Website from outside the United States, information you provide may be transferred to, stored in, or processed in the United States or another country where our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your country.

Where applicable law requires additional safeguards concerning international transfers of personal information, we will take reasonable steps to comply with those requirements.

EXERCISE YOUR PRIVACY RIGHTS

Depending on your state or country of residence, you may have certain privacy rights.

These rights may include:

Right to Know

You may have the right to request information regarding the personal information PheroPrime has collected about you.

Right to Access

You may have the right to request a copy of certain personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to certain legal exceptions.

Right to Opt Out of Targeted Advertising

Where applicable, you may have the right to opt out of the processing of personal information for targeted advertising.

Right to Opt Out of Sale or Sharing

PheroPrime does not sell personal information in exchange for money.

Where applicable privacy laws treat certain advertising activities as a “sale” or “sharing” of personal information, you may have the right to opt out.

Right to Non-Discrimination

We will not unlawfully discriminate against you because you exercise a privacy right available under applicable law.

Submitting a Privacy Request

To exercise an applicable privacy right, contact:

support@pheroprime.com

Please include enough information for us to reasonably verify your identity and understand your request.

We may request additional information where reasonably necessary to verify a privacy request.

Authorized agents may submit requests on behalf of consumers where permitted by applicable law, but we may require verification of the agent's authority.

EMAIL AND MARKETING PREFERENCES

You may unsubscribe from promotional emails by following the unsubscribe instructions included in the applicable email.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications relating to:

• Orders

• Shipping

• Returns

• Refunds

• Security

• Customer service

• Important changes to our policies or services

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy from time to time.

When changes are made, we may update the “Last Updated” date displayed at the beginning of this Privacy Policy.

If changes materially affect your privacy rights and applicable law requires additional notice, we will provide such notice.

We encourage you to periodically review this Privacy Policy.

CONTACTING US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

PheroPrime

Privacy Office

8 The Green, Suite D
Dover, DE 19901
United States

Customer Service Phone:
+1 920-635-2427

Email:
support@pheroprime.com