PheroPrime offers a 30-day money-back guarantee as a form of assurance!
HOW TO CLAIM YOUR MONEY BACK:
1. Request Your Refund
If you are not completely satisfied with our product, email our customer care team at info@pheroprime.com, sharing your review and money-back request.
Items sent back to us without first requesting a return will not be accepted.
2. Return Your Product
Once approved, return the product (in its original packaging) via a trackable mail service within 30 days from the date of delivery to the return address provided by our customer care representative.
Note: The customer is responsible for the return shipping fee.
Return Address:
PheroPrime
8 The Green, Suite D
Dover, DE 19901
United States
Your Reference ID MUST be included on the outside of your parcel. Please contact info@pheroprime.com to receive your Reference ID prior to submitting your return.
3. Return Review Process
Incomplete, indecipherable, or illegible claims will be deemed invalid.
4. Refund Approval
We will notify you once we’ve received and inspected your return and let you know if your refund has been approved.
If approved, your refund will automatically be issued to your original payment method within 10 business days.
Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
If more than 15 business days have passed since we approved your return, please contact us at info@pheroprime.com
A product must be returned in order for a refund to take place, even if it has been used in its entirety.
INTERNATIONAL REFUND POLICY (OUTSIDE OF THE USA)
“International” refers to any country outside of the United States of America.
All international sales are final and are under no circumstance eligible for a refund.
Partial refunds may be determined on an individual basis.
INTERNATIONAL RETURNS POLICY (OUTSIDE OF THE USA)
All international sales are final and no returns will be considered.
Stolen or lost packages are the customer's responsibility unless insured shipping is purchased.
Damaged packages are the only packages eligible for reshipment.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Please note that we are not responsible for damages that occur after delivery or during any subsequent handling or usage.
BAD ADDRESSES
If we are unable to process your order due to an incorrect address, we will attempt to contact you multiple times to obtain the correct information.
If we do not receive a response within a reasonable timeframe, we reserve the right to hold your product until we receive a response.
FAILED DELIVERIES
Any packages returned to us by the carrier because the customer was unavailable to receive the package or due to incorrect shipping information may be subject to additional shipping costs for reshipment.
RESTRICTIONS:
• Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
• Packages lost by the shipping carrier are not eligible for a refund. Please contact the carrier with your tracking number for assistance locating your order.
• If a product is damaged during transit, PheroPrime will reship it at no additional cost. PheroPrime will not refund an order if it is stolen or lost in transit unless insured shipping is purchased.
• Orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the package. The customer must contact the shipping carrier directly.
• Orders delivered to the wrong address due to customer error are non-refundable. PheroPrime is not responsible for redirecting shipments or covering address-change costs after an order has shipped.