PROCESSING TIMES:
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Standard: All orders ship within 3-5 business days.
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Shipping Insurance: Guaranteed free replacement for stolen or lost packages and 1 business day processing time.
DELIVERY TIMES:
🇺🇸 United States
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4-7 business days (Potential Extended Delivery Times: 8-12 business days if we are experiencing high order volume. Thank you for your tremendous support!)
🇨🇦 Canada
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8-15 business days (International Shipping)
🇬🇧 United Kingdom
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8-15 business days (International Shipping)
🇦🇺 Australia
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12-20 business days (International Shipping)
🌎 Rest of the World
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6-20 business days (International Shipping)
HANDLING
All orders will typically be dispatched within 3-5 business days from our U.S. fulfillment facility, and all orders will include tracking from dispatch to delivery.
All orders are shipped in durable packaging to help ensure your purchase is protected during transit.
PheroPrime is not responsible for delays caused by shipping carriers, orders sent to incorrect or invalid addresses provided by the customer, or circumstances outside of our reasonable control.
It is always in our best interest to ensure you receive your parcel promptly, and PheroPrime will assist as much as reasonably possible in tracing a missing parcel.
PheroPrime is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability, carrier delays, customs processing, or other circumstances outside of our control.
PheroPrime is not responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country, customs authority, or shipping service. Any such charges are the responsibility of the customer.
TRACKING YOUR ORDER
Once your package has been shipped, we will send a tracking number to the email address associated with your order.
You can use the tracking information provided in your shipping confirmation email to follow your package from dispatch to delivery.
WHAT IF I ENTERED AN INCORRECT ADDRESS?
If you have misspelled, incorrectly entered, or auto-filled your shipping address, please contact us immediately with the correct information.
You can reply directly to your order confirmation email or contact us at support@pheroprime.com.
We can only make changes to a shipping address if your order has not yet been processed or shipped.
Once an order has been shipped, PheroPrime cannot guarantee that the shipping address can be changed, redirected, or corrected. Any additional charges resulting from an incorrect address provided by the customer may be the customer's responsibility.
FAILED DELIVERIES
If a package is returned to us because the customer was unavailable to receive it, refused delivery, or provided incorrect or incomplete shipping information, additional shipping fees may apply before the order can be reshipped.
LOST OR STOLEN PACKAGES
If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier directly using your tracking number.
Orders marked as delivered by the carrier are not normally eligible for a refund.
If Shipping Insurance was purchased with your order, eligible lost or stolen packages may qualify for a free replacement in accordance with the applicable Shipping Insurance terms.
INTERNATIONAL ORDERS
International delivery times are estimates and may vary depending on the destination country, local postal services, customs clearance, holidays, and other circumstances outside of PheroPrime's control.
International customers are responsible for any customs duties, taxes, import charges, or other fees imposed by their country.
SHIPPING INQUIRIES
For any questions regarding your shipment, tracking information, delivery status, or shipping address, please contact us at: